Location- Bangalore, Karnataka

About MetaShot
MetaShot is reimagining the way sport will be played around the globe. We want to bring together a remarkable combination of aesthetics, technology, and functionality to bring the joy of sport and gaming to every living room. MetaShot has featured on Shark Tank India and it's cricket gaming console has been a viral hit

About the Role
We are seeking a talented Marketing Analyst to join our dynamic team at MetaShot. You will play a vital role in shaping our marketing strategies and driving our success. Get ready to experience a thrilling opportunity to hone your skills in a fast-paced environment.

1. Manage the influencer marketing outreach and partnerships with content creators.
2. Collaborate with cross-functional teams to develop effective marketing campaigns and initiatives.
3. Help manage social media marketing across Instagram and Youtube
4. Monitor and analyze social media metrics to optimize engagement and brand presence.
5. Help evaluate marketing initiatives by tracking performance metrics and generating comprehensive reports.
6. Stay updated on industry best practices and new marketing technologies to provide innovative ideas and concepts for future campaigns.

Ideal candidate will have:
• Minimum of 1 year of experience in marketing
• Have a strong understanding of content and trends on Instagram and YouTube
• Working knowledge of Excel/Google Sheets
• Any Ad agency or Influencer marketing experience is a bonus

Send your resume to hr@metashot.in with the subject line Marketing Analyst

Location- Bangalore, Karnataka

About the Company

MetaShot is reimagining the way sport will be played around the globe. Through our
innovation lab, we want to bring together a remarkable combination of aesthetics,
technology, and functionality to bring the joy of sport to every living room.

Job Summary

As a Customer Support Executive at MetaShot, you will be responsible for delivering
exceptional customer service and resolving inquiries and issues. Your primary
objective will be to ensure customer satisfaction by providing timely and accurate
assistance. This role requires excellent communication skills, problem-solving
abilities, and a strong customer-centric approach.

Responsibilities:

• Answer incoming customer queries and respond to e-mails and social media
  platforms while conducting yourself in a professional and friendly manner.
• Identify and escalate complex or unresolved cases to the appropriate
  department or direct manager.
• Continuously update your knowledge of MetaShot's products and promotions to effectively address customer inquiries. Follow company policies and procedures to handle customer complaints, returns, and exchanges.
• Actively engage and participate in offline community events or meetings as appropriate and when required.

What we are looking for:

• Minimum 1 years of experience in a similar role.
• Good knowledge and use of Microsoft Office, especially MS Excel
• BA/BS degree or equivalent experience
• Language skills: Fluent English and Hindi
• Excellent verbal and written communication skills in English
• Prior experience in a customer service or call centre role preferred
• Strong problem-solving skills and ability to think quickly on your feet.
• Active listening skills to understand customer needs and provide accurate
  solutions.
• Patience, empathy, and a customer-centric mind-set
• Ability to handle high call volumes and work efficiently under pressure.

Send your resume to hr@metashot.in with the subject line Customer Support